CertM8

Support

Email Support

Our team typically responds within 24 hours on business days.

support@certm8.com.au

Common Questions

How do I connect my PGE account?

Go to Settings and enter your PGE portal credentials. They are encrypted with AES-256 before storage.

Why did my eCoC submission fail?

Common reasons include missing NMI, incomplete customer details, or expired portal credentials. Check the job's Compliance tab for specific error details.

How do I cancel my subscription?

Go to Settings → Billing to manage your subscription through Stripe.